Intercom MCP
for AI agents

• add_subscription_to_a_contact write

  Add subscription to a contact

  You can add a specific subscription to a contact. In Intercom, we have two different subscription types based on user consent - opt-out and opt-in: 1.Attaching a contact to an opt-out subscription type will opt that user out from receiving messages related to that subscription type. 2.Attaching a contact to an opt-in subscription type will opt that user in to receiving messages related to that subscription type. This will return a subscription type model for the subscription type that was added to the contact.

• add_tag_to_contact write

  Add tag to contact

  Tool to add a tag to a contact in Intercom. Use when you need to attach or add a specific tag to a contact for categorization or tracking purposes.

• archive_contact write

  Archive contact

  Tool to archive a single contact in Intercom. Use when you need to archive a contact by their ID.

• assign_conversation write

  Assign conversation

  Assigns a conversation to a specific admin or team in Intercom. Mutates live conversation state; confirm intent before bulk-assigning multiple conversations.

• attach_contact_to_company write

  Attach contact to company

  Tool to attach a contact to a company in Intercom. Use when you need to associate a contact with a company.

• attach_contact_to_conversation write

  Attach contact to conversation

  Tool to attach a contact participant to a conversation on behalf of admin or contact. Use when you need to add a new participant to an existing conversation.

• attach_tag_to_conversation write

  Attach tag to conversation

  Tool to add a tag to a specific conversation in Intercom. Use when you need to attach or tag a conversation.

• attach_tag_to_ticket write

  Attach tag to ticket

  Tool to add a tag to a ticket in Intercom. Use when you need to attach or add a specific tag to a ticket for categorization or tracking purposes.

• block_contact write

  Block contact

  Tool to block a single contact in Intercom. Use when you need to block a contact, which will also archive their conversations.

• cancel_data_export write

  Cancel data export

  Tool to cancel an active content data export job. Use when you need to terminate an ongoing export and update its status to 'canceled'.

• close_conversation write

  Close conversation

  Closes a conversation in Intercom, marking it as resolved. Requires explicit user confirmation before calling; closing is irreversible without a separate reopen action. Send any reply via INTERCOM_REPLY_TO_CONVERSATION before calling this tool — parallel execution on the same conversation causes conflicts.

• create_a_collection write

  Create a collection

  You can create a new collection by making a POST request to `https://api.intercom.io/help_center/collections.`

• create_an_article write

  Create an article

  You can create a new article by making a POST request to `https://api.intercom.io/articles`.

• create_a_note write

  Create a note

  You can add a note to a single contact.

• create_contact write

  Create contact

  Tool to create a new contact in Intercom workspace. Use when you need to add a user or lead to Intercom. At least one identifier (email, external_id, or role) must be provided.

• create_content_import_source write

  Create content import source

  Tool to create a new content import source for the Fin Content Library. Use when you need to create a container for External Pages to be ingested into Intercom's AI content system.

• create_conversation write

  Create conversation

  Creates a new conversation in Intercom. Requires exactly one of from_user_id or from_contact_id — both are schema-optional but at least one must be provided.

• create_data_attribute write

  Create data attribute

  Tool to create a custom data attribute for contacts or companies. Use when you need to define a new attribute to track additional information beyond standard fields.

• create_data_event write

  Create data event

  Tool to submit a data event to Intercom to track user activities. Use when you need to notify Intercom of user actions and changes. Events are detected as duplicates using workspace ID, contact identifier, event name, and timestamp.

• create_data_export read

  Create data export

  Tool to initiate an async data export job for message content. Use when you need to export messages created within a specific timeframe. Only one active job per workspace is allowed; exceeding this limit triggers a 429 error. Jobs expire two days after completion.

• create_external_page write

  Create external page

  Tool to create an external page in Fin Content Library or update an existing page by external ID. Use when you need to ingest new content or update existing content for AI-generated answers. Supports upsert behavior: if a page with the same source_id and external_id exists, it will be updated instead of creating a new one.

• create_help_center_section write

  Create help center section

  Tool to create a new help center section within a collection. Use when you need to add a new section to organize articles in the help center hierarchy (Help Center → Collections → Sections → Articles). Supports multilingual content via translated_content parameter.

• create_internal_article write

  Create internal article

  Tool to create a new internal article for team knowledge sharing. Use when you need to add new internal documentation or knowledge base articles for team members.

• create_or_update_a_company write

  Create or update a company

  You can create or update a company. Companies will be only visible in Intercom when there is at least one associated user. Companies are looked up via `company_id` in a `POST` request, if not found via `company_id`, the new company will be created, if found, that company will be updated. {% admonition type="attention" name="Using `company_id`" %} You can set a unique `company_id` value when creating a company. However, it is not possible to update `company_id`. Be sure to set a unique value once upon creation of the company. {% /admonition %}

• create_tag write

  Create or update tag

  Tool to create or update a tag, and optionally tag/untag companies or tag contacts. Use when you need to create a new tag, update an existing tag, or apply/remove tags to/from companies or users.

• create_ticket write

  Create ticket

  Tool to create a ticket in Intercom to track customer requests and issues. Use when you need to create a new support ticket with specified type, contacts, and attributes.

• create_ticket_type write

  Create a ticket type

  Tool to create a new ticket type that defines the data structure for tracking customer requests. Use when you need to establish a new category of tickets with specific fields and states.

• create_ticket_type_attribute write

  Create ticket type attribute

  Tool to create a new attribute for a ticket type in Intercom. Use when you need to add custom attributes to ticket types for data collection.

• data_event_summaries write

  Create event summaries

  Tool to create event summaries for a user to track event occurrences. Use when you need to bulk update event counts for a user.

• delete_a_collection write

  Delete a collection

  You can delete a single collection by making a DELETE request to `https://api.intercom.io/collections/<id>`.

• delete_a_company write

  Delete a company

  You can delete a single company.

• delete_an_article write

  Delete an article

  You can delete a single article by making a DELETE request to `https://api.intercom.io/articles/<id>`.

• delete_a_tag_delete_tag write

  Delete a tag

  Tool to delete a tag from Intercom workspace. Use when you need to permanently remove a tag that is no longer needed.

• delete_a_visitor write

  Delete a visitor

  Tool to delete a visitor from the Intercom workspace. Use when you need to permanently remove a visitor record.

• delete_contact write

  Delete a contact

  Tool to delete a contact from the Intercom workspace. Use when you need to permanently remove a contact record.

• delete_content_import_source write

  Delete content import source

  Tool to delete a content import source and all its external pages. Use when you need to remove a content import source from Intercom. This operation is permanent and cannot be undone.

• delete_external_page write

  Delete external page

  Tool to delete an external page from content library and AI answers. Use when you need to remove an external page from Intercom's AI knowledge base.

• delete_internal_article write

  Delete internal article

  Tool to delete a single internal article by ID. Use when you need to permanently remove an internal article from Intercom.

• delete_ticket write

  Delete ticket

  Tool to delete a ticket from the Intercom system. Use when you need to permanently remove a ticket.

• detach_a_contact write

  Detach a contact from tag

  Tool to remove a tag from a specific contact in Intercom. Use when you need to detach or untag a contact.

• detach_contact_from_company write

  Detach contact from company

  Tool to detach a contact from a company in Intercom. Use when you need to remove a company association from a contact.

• detach_tag_from_conversation write

  Detach tag from conversation

  Tool to remove a tag from a specific conversation in Intercom. Use when you need to detach or untag a conversation.

• detach_tag_from_ticket write

  Detach tag from ticket

  Tool to remove a tag from a ticket in Intercom. Use when you need to detach or remove a specific tag from a ticket.

• download_data_export read

  Download data export

  Tool to download content data export from Intercom. Use when you need to retrieve exported message data from a completed data export job. The data is returned as a gzipped CSV file stream.

• enqueue_create_ticket write

  Enqueue create ticket

  Tool to enqueue ticket creation for asynchronous processing. Use when you need to create a ticket in Intercom. The system attempts validation on inputs before tasks are enqueued.

• find_tag read

  Find a tag

  Tool to retrieve details for a specific tag by its ID. Use when you need to get information about a particular tag in the workspace.

• get_a_contact read

  Get a contact

  You can fetch the details of a single contact.

• get_content_import_source read

  Get content import source

  Tool to retrieve a content import source by its ID. Use when you need to fetch details about a specific content import source from Intercom's AI features.

• get_conversation read

  Get conversation

  Retrieves a specific conversation by ID with all messages and details. Key response caveats: `conversation_parts` are paginated — walk all cursors for complete transcripts. Fields `title`, `subject`, `source.body`, `conversation_parts.body`, `statistics`, and some contact properties can be null. System/workflow events appear in `conversation_parts` with null `body` or `author`; `first_admin_reply_at` may be null despite actual replies — use `last_admin_reply_at` for SLA calculations. Attachment URLs in `conversation_parts` are short-lived — download promptly. The `state` field and `open` boolean can diverge — re-fetch to verify state before assign/reply/close actions. Timestamps are Unix epoch seconds UTC. Use this tool (not INTERCOM_SEARCH_CONVERSATIONS) when full message context is required.

• get_counts read

  Get entity counts

  Tool to retrieve summary counts for Intercom app entities including companies, users, leads, tags, segments, and conversations. Use when you need to get statistics about the total number of entities in the workspace or conversation counts.

• get_custom_object_instance_by_external_id read

  Get custom object instance by external ID

  Tool to retrieve a custom object instance by its external_id. Use when you need to fetch a specific custom object instance from Intercom using an identifier from your external system rather than Intercom's internal ID.

• get_external_page read

  Get external page

  Tool to retrieve an external page from Fin Content Library by ID. Use when you need to fetch details of a specific external page including its content, metadata, and AI availability settings.

• get_ticket read

  Get ticket

  Tool to retrieve a ticket from Intercom. Use when you need to fetch comprehensive details about a specific ticket including state, type, attributes, and contacts.

• get_ticket_type read

  Get a ticket type

  Tool to retrieve details for a specific ticket type by its ID. Use when you need to get complete information about a ticket type including its attributes and states.

• identify_an_admin read

  Identify an admin

  You can view the currently authorised admin along with the embedded app object (a "workspace" in legacy terminology). > 🚧 Single Sign On > > If you are building a custom "Log in with Intercom" flow for your site, and you call the `/me` endpoint to identify the logged-in user, you should not accept any sign-ins from users with unverified email addresses as it poses a potential impersonation security risk.

• jobs_status read

  Retrieve job status

  Tool to retrieve the status of job execution. Use when checking progress and outcome of asynchronous operations like data imports or exports.

• list_all_activity_logs read

  List all activity logs

  You can get a log of activities by all admins in an app.

• list_all_admins read

  List all admins

  You can fetch a list of admins for a given workspace.

• list_all_articles read

  List all articles

  You can fetch a list of all articles by making a GET request to `https://api.intercom.io/articles`. > 📘 How are the articles sorted and ordered? > > Articles will be returned in descending order on the `updated_at` attribute. This means if you need to iterate through results then we'll show the most recently updated articles first.

• list_all_collections read

  List all collections

  You can fetch a list of all collections by making a GET request to `https://api.intercom.io/help_center/collections`. Collections will be returned in descending order on the `updated_at` attribute. This means if you need to iterate through results then we'll show the most recently updated collections first.

• list_all_companies read

  List all companies

  You can list companies. The company list is sorted by the `last_request_at` field and by default is ordered descending, most recently requested first. Note that the API does not include companies who have no associated users in list responses. When using the Companies endpoint and the pages object to iterate through the returned companies, there is a limit of 10,000 Companies that can be returned. If you need to list or iterate on more than 10,000 Companies, please use the [Scroll API](https://developers.intercom.com/reference#iterating-over-all-companies). {% admonition type="warning" name="Pagination" %} You can use pagination to limit the number of results returned. The default is `20` results per page. See the [pagination section](https://developers.intercom.com/docs/build-an-integration/learn-more/rest-apis/pagination/#pagination-for-list-apis) for more details on how to use the `starting_after` param. {% /admonition %}

• list_all_help_centers read

  List all help centers

  You can list all Help Centers by making a GET request to `https://api.intercom.io/help_center/help_centers`.

• list_all_macros read

  List all macros

  Tool to fetch a list of all macros (saved replies) in your workspace for use in automating responses. The macros are returned in descending order by updated_at. Use when you need to retrieve available macros or sync macro data.

• list_all_notes read

  List all notes

  You can fetch a list of notes that are associated to a contact.

• list_attached_companies_for_contact read

  List attached companies for contact

  You can fetch a list of companies that are associated to a contact.

• list_attached_contacts read

  List attached contacts

  You can fetch a list of all contacts that belong to a company.

• list_attached_segments_for_companies read

  List attached segments for companies

  You can fetch a list of all segments that belong to a company.

• list_attached_segments_for_contact read

  List attached segments for contact

  You can fetch a list of segments that are associated to a contact.

• list_away_status_reasons read

  List away status reasons

  Tool to retrieve all away status reasons for a workspace including deleted ones. Use when you need to list available away status options for team members.

• list_calls read

  List calls

  Tool to list all phone calls from Intercom with pagination support. Use when you need to retrieve call records, view call history, or iterate through calls.

• list_calls_with_transcripts read

  List calls with transcripts

  Tool to retrieve calls by conversation IDs with transcripts when available. Use when you need to get call records with their transcripts for specific conversations. Maximum 20 conversation IDs per request.

• list_company_notes read

  List company notes

  Tool to list all notes associated with a specific company. Use when you need to retrieve all notes that have been added to a company record.

• list_contacts read

  List all contacts

  Tool to list all contacts (users or leads) in your Intercom workspace with pagination support. Use when you need to retrieve multiple contacts or iterate through all contacts in the workspace.

• list_content_import_sources read

  List content import sources

  Tool to retrieve all content import sources for the workspace. Use when you need to list all content sources for Fin Content Library.

• list_conversations read

  List conversations

  Lists all conversations from Intercom with pagination support. This endpoint does not support filtering by state, assignee, or other attributes - use INTERCOM_SEARCH_CONVERSATIONS for filtering. Paginate by reading pages.next.starting_after from each response and passing it as starting_after until pages.next is absent. Response fields including title, source.body, conversation_parts.body, and statistics may be null; guard before string operations.

• list_data_attributes read

  List data attributes

  Tool to list all data attributes for contacts, companies, and conversations. Use when you need to retrieve metadata about available data attributes.

• list_data_events read

  List data events

  Tool to retrieve a log of data events belonging to a customer. Use when you need to list events for a specific user. Note: Only events less than 90 days old can be listed.

• list_external_pages read

  List external pages

  Tool to list all external pages from Fin Content Library. Use when you need to retrieve external pages used for AI-generated answers in Intercom.

• list_help_center_sections read

  List help center sections

  Tool to fetch a list of all help center sections in descending order by updated_at. Use when you need to retrieve sections from the help center hierarchy (Help Center → Collections → Sections → Articles).

• list_internal_articles read

  List internal articles

  Fetches one page of internal articles from Intercom. Uses Intercom's cursor-based pagination via `starting_after`. ONE Intercom API call is made per invocation; pagination is caller-driven via the `starting_after` request parameter and the `next_starting_after` field in the response.

• list_news_items read

  List all news items

  Tool to fetch a list of all news items from Intercom. Use when you need to retrieve news items posted in the workspace.

• list_segments read

  List all segments

  Tool to retrieve all segments defined within a workspace for filtering and categorizing contacts. Use when you need to get a list of all available segments or check segment counts.

• list_subscriptions_for_a_contact read

  List subscriptions for a contact

  You can fetch a list of subscription types that are attached to a contact. These can be subscriptions that a user has 'opted-in' to or has 'opted-out' from, depending on the subscription type. This will return a list of Subscription Type objects that the contact is associated with. The data property will show a combined list of: 1.Opt-out subscription types that the user has opted-out from. 2.Opt-in subscription types that the user has opted-in to receiving.

• list_subscription_types read

  List subscription types

  Tool to list all subscription types available in the workspace. Use when you need to retrieve subscription configuration details including state, translations, consent type, and supported content types.

• list_tags read

  List all tags

  Tool to fetch all tags for the workspace. Use when you need to retrieve all available tags that can be applied to contacts, companies, and conversations.

• list_tags_attached_to_a_contact read

  List tags attached to a contact

  You can fetch a list of all tags that are attached to a specific contact.

• list_teams read

  List all teams

  Tool to retrieve all teams within a workspace. Use when you need to get a list of all available teams, their members, or assignment configurations.

• list_ticket_states read

  List all ticket states

  Tool to fetch all ticket states for the workspace. Use when you need to retrieve all configured ticket states, including both active and archived ones.

• list_ticket_types read

  List all ticket types

  Tool to retrieve all ticket types for the workspace. Use when you need to get all available ticket type configurations including attributes and states.

• merge_a_lead_and_a_user write

  Merge a lead and a user

  You can merge a contact with a `role` of `lead` into a contact with a `role` of `user`.

• register_fin_voice_call write

  Register Fin Voice call

  Tool to register a Fin Voice call with Intercom. Use when you need to create a record of an external voice call in Intercom, enabling AI-powered call analysis and customer interaction tracking.

• remove_subscription_from_a_contact write

  Remove subscription from a contact

  You can remove a specific subscription from a contact. This will return a subscription type model for the subscription type that was removed from the contact.

• remove_tag_from_a_contact write

  Remove tag from a contact

  You can remove tag from a specific contact. This will return a tag object for the tag that was removed from the contact.

• reopen_conversation write

  Reopen conversation

  Reopens a closed conversation in Intercom. Only operates correctly on conversations in a closed state; verify state via INTERCOM_GET_CONVERSATION before calling, as using on open or snoozed conversations may produce unexpected results.

• reply_ticket write

  Reply to ticket

  Tool to reply to a ticket with a message from admin or contact, or with a note for admins. Use when you need to add a response or comment to an existing ticket.

• reply_to_conversation write

  Reply to conversation

  Sends a reply to an existing conversation in Intercom. Always send reply before closing a conversation — never parallelize with INTERCOM_CLOSE_CONVERSATION on the same conversation. Verify conversation state via INTERCOM_GET_CONVERSATION before replying, as open/snoozed/closed states may diverge from cached values.

• retrieve_a_collection read

  Retrieve a collection

  You can fetch the details of a single collection by making a GET request to `https://api.intercom.io/help_center/collections/<id>`.

• retrieve_a_company_by_id read

  Retrieve a company by id

  You can fetch a single company.

• retrieve_a_help_center read

  Retrieve a help center

  You can fetch the details of a single Help Center by making a GET request to `https://api.intercom.io/help_center/help_center/<id>`.

• retrieve_a_job_status read

  Retrieve job status

  Tool to retrieve the status of a data export job. Use when checking the progress of an export job by providing the job identifier.

• retrieve_a_macro read

  Retrieve a macro

  Tool to fetch a single macro (saved reply) by its ID. The macro will only be returned if it is visible to the authenticated user based on its visibility settings.

• retrieve_an_admin read

  Retrieve an admin

  You can retrieve the details of a single admin.

• retrieve_an_article read

  Retrieve an article

  You can fetch the details of a single article by making a GET request to `https://api.intercom.io/articles/<id>`.

• retrieve_a_segment read

  Retrieve a segment

  Tool to retrieve details for a single segment by its ID. Use when you need to get information about a specific segment including its name, type, and optionally the count of items.

• retrieve_companies read

  Retrieve companies

  You can fetch a single company by passing in `company_id` or `name`. `https://api.intercom.io/companies?name={name}` `https://api.intercom.io/companies?company_id={company_id}` You can fetch all companies and filter by `segment_id` or `tag_id` as a query parameter. `https://api.intercom.io/companies?tag_id={tag_id}` `https://api.intercom.io/companies?segment_id={segment_id}`

• retrieve_internal_article read

  Retrieve internal article

  Tool to retrieve an internal article by ID from Intercom. Use when you need to fetch details of a specific internal article including its title, body content, and metadata.

• retrieve_note read

  Retrieve note

  Tool to retrieve details of a single note by its identifier. Use when you need to fetch the complete information about a specific note.

• retrieve_team read

  Retrieve a team

  Tool to retrieve detailed information about a specific team by ID. Use when you need to get team details including members and assignment configuration.

• retrieve_visitor_with_user_id read

  Retrieve visitor with user ID

  Tool to retrieve a specific visitor's details using their user_id. Use when you need to fetch comprehensive visitor information including profile data, location, and activity metrics.

• scroll_over_all_companies read

  Scroll over all companies

  The `list all companies` functionality does not work well for huge datasets, and can result in errors and performance problems when paging deeply. The Scroll API provides an efficient mechanism for iterating over all companies in a dataset. - Each app can only have 1 scroll open at a time. You'll get an error message if you try to have more than one open per app. You can get the first page of companies by simply sending a GET request to the scroll endpoint. For subsequent requests you will need to use the scroll parameter from the response type="danger" name="Scroll network timeouts". Since scroll is often used on large datasets network errors such as timeouts can be encountered. When this occurs you will see a HTTP 500 error with the following message: "Request failed due to an internal network error. Please restart the scroll operation." If this happens, you will need to restart your scroll query.

• search_contacts read

  Search contacts

  Tool to search for contacts using query filters with operators. Use when finding contacts by role, email, name, or attributes. Response entries may include null or non-dictionary values; guard against missing/null fields before accessing nested properties. A contact may have multiple emails or contact_ids; deduplicate when aggregating across searches.

• search_conversations read

  Search conversations

  Searches for conversations using query string with support for filtering and sorting

• search_for_articles read

  Search for articles

  You can search for articles by making a GET request to `https://api.intercom.io/articles/search`.

• search_internal_articles read

  Search internal articles

  Searches one page of internal articles in Intercom. Uses Intercom's cursor-based pagination via `starting_after`. ONE Intercom API call is made per invocation; pagination is caller-driven via the `starting_after` request parameter and the `next_starting_after` field in the response. Optionally filtered by `folder_id`.

• search_tickets read

  Search tickets

  Tool to search tickets in Intercom by filtering attribute values. Use when you need to find tickets matching specific criteria like state, creation date, assignment, or custom attributes.

• set_admin_to_away write

  Set admin to away

  Tool to set an admin to away status in Intercom. Use when you need to mark an admin as away, optionally with a specific reason and reassignment behavior.

• set_an_admin_to_away write

  Set an admin to away

  You can set an Admin as away for the Inbox.

• show_call read

  Show call

  Tool to retrieve a single call by ID from Intercom. Use when you need to get detailed information about a specific phone call.

• show_call_transcript read

  Show call transcript

  Tool to get call transcript by call ID. Use when you need to retrieve the transcript text from a recorded call.

• show_contact_by_external_id read

  Show contact by external ID

  Tool to retrieve a contact by their external ID. Use when you need to fetch contact details using an identifier from your external system rather than Intercom's internal ID. Only supports users, not leads.

• unarchive_contact write

  Unarchive contact

  Tool to unarchive a previously archived contact in Intercom. Use when you need to restore an archived contact by their ID.

• update_a_collection write

  Update a collection

  You can update the details of a single collection by making a PUT request to `https://api.intercom.io/collections/<id>`.

• update_a_company write

  Update a company

  You can update a single company using the Intercom provisioned `id`. {% admonition type="attention" name="Using `company_id`" %} When updating a company it is not possible to update `company_id`. This can only be set once upon creation of the company. {% /admonition %}

• update_a_contact write

  Update a contact

  You can update an existing contact (ie. user or lead).

• update_an_article write

  Update an article

  You can update the details of a single article by making a PUT request to `https://api.intercom.io/articles/<id>`.

• update_contact write

  Update contact

  Tool to update an existing contact in Intercom. Use when you need to modify contact information such as name, email, custom attributes, or other properties.

• update_content_import_source write

  Update content import source

  Tool to update an existing content import source in Fin Content Library. Use when you need to modify the URL, sync behavior, or status of an existing content import source.

• update_data_attribute write

  Update data attribute

  Tool to update an existing data attribute in Intercom. Use when you need to modify a data attribute's description, archive status, or messenger writability. Note: Changing a data attribute's type via the API is restricted and must be done through the UI.

• update_external_page write

  Update external page

  Tool to update an existing external page in Fin Content Library. Use when you need to modify the content, metadata, or availability settings of an external page. Only pages created through the API can be updated.

• update_internal_article write

  Update internal article

  Tool to update an internal article with new title, body, author or owner information. Use when you need to modify an existing internal article in Intercom.

• update_ticket write

  Update ticket

  Tool to update an existing ticket in Intercom. Use when you need to modify ticket attributes, state, assignment, or other properties.

• update_ticket_type write

  Update a ticket type

  Tool to update an existing ticket type in the workspace. Use when you need to modify a ticket type's name, description, category, icon, or archive status.

• update_ticket_type_attribute write

  Update ticket type attribute

  Tool to update an existing attribute for a ticket type. Use when you need to modify properties like description, visibility, or requirements for a ticket type attribute.

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