Terms of service

These terms govern your use of FloConnector. By registering for or using the service, you agree to them. If you’re agreeing on behalf of a business, you confirm you’re authorised to bind that business.

1. The service

FloConnector is a hosted platform that proxies your connected SaaS tools to your AI client through hosted connection endpoints. Features, connectors, and limits may change over time as we improve the product.

2. Accounts and access

You must provide accurate registration details and keep your account secure. You’re responsible for activity under your account and workspaces, including the users you invite and the AI clients you connect. You decide which platforms to connect and which tools each connection may use, and you’re responsible for those choices.

3. Connecting third-party platforms

When you connect a platform (for example Xero, ServiceM8, or a connector delivered through Composio), you authorise FloConnector to access that platform on your behalf within the scopes you grant. Your use of each platform remains subject to that platform’s own terms. You represent that you have the right to connect each platform and the data in it. We’re not responsible for third-party platforms, their availability, or changes they make to their APIs.

4. Acceptable use

You agree not to:

• use the service unlawfully, or to infringe others’ rights;
• access data you’re not authorised to access;
• attempt to breach, probe, or circumvent the security of the service or other tenants;
• overload, disrupt, or reverse-engineer the service beyond what the law permits;
• resell or provide the service to third parties except as your plan expressly allows.

5. Plans, usage, and billing

FloConnector is billed on a metered basis. Paid plans include a monthly subscription and/or a usage allowance; usage above your plan’s included amount is billed per metered tool call at the rate shown on our pricing page. Internal orchestration calls made by FloConnector on your behalf are included and not separately charged. Some premium connectors require a paid add-on.

Payments are processed by Dodo Payments as Merchant of Record; Dodo’s terms also apply to the payment transaction. Subscriptions renew automatically each period until cancelled. Fees are exclusive of taxes unless stated, and, except where required by law, are non-refundable. We may change pricing on reasonable notice, effective at your next billing period.

6. Your data

You retain all rights to your data and the data in your connected platforms. You grant us the limited rights needed to operate the service for you: to call your connected platforms, relay results to your AI client, and meter usage. How we handle data is described in our privacy policy. We don’t maintain a persistent mirror of your platform data and we don’t use it to train AI models.

Where we process personal data on your behalf, we do so as your processor under our data processing addendum, which is incorporated into these terms and which you accept by accepting these terms. It contains the terms required by Article 28 of the GDPR and, where the transfer rules apply, the EU standard contractual clauses and the UK addendum. If the addendum conflicts with these terms on data protection, the addendum applies. You don’t need to sign it separately; if your compliance process needs an executed copy, email support@floconnector.com and we’ll countersign one.

7. AI outputs and actions

FloConnector is a proxy. It connects your AI client to your tools and relays the calls your AI client chooses to make; it does not control, author, supervise, or verify the AI client, its prompts, or the outputs and actions it produces. AI systems can make mistakes.

Every action taken through the service, including reads and especially writes, edits, and deletions in your connected platforms, is initiated by your AI client at your direction and is your responsibility. You’re responsible for reviewing those actions and for configuring permissions and tool access appropriately. To the maximum extent permitted by law, we are not liable for actions your AI client takes through the service or for the content of its outputs.

8. Availability

We aim for high availability but don’t guarantee the service will be uninterrupted or error-free. We may perform maintenance, and we may suspend access where necessary to protect the service or comply with law.

9. Intellectual property

The service, including its software, design, and brand, is owned by FloConnector and its licensors. These terms don’t transfer any of our intellectual property to you beyond the right to use the service under these terms.

10. Termination

You may stop using the service and close your account at any time. We may suspend or terminate access if you breach these terms, fail to pay, or use the service in a way that risks harm to FloConnector or others. On termination, your right to use the service ends and we delete or de-provision your credentials and connections in line with our privacy policy.

11. Disclaimers

Except as required by law, the service is provided “as is” and “as available”, without warranties of any kind. Nothing in these terms excludes rights or guarantees that can’t lawfully be excluded, including under the Australian Consumer Law; where a guarantee applies and can be limited, our liability is limited to re-supplying the service or the cost of doing so.

12. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential loss, or loss of profits, revenue, or data. Our total aggregate liability arising out of or relating to the service is limited to the fees you paid us in the three months before the event giving rise to the claim. This limit is subject to clause 14 of the data processing addendum, which carves out the liability we cannot limit under data protection law.

13. Indemnification

To the maximum extent permitted by law, you agree to indemnify and hold FloConnector harmless from any third-party claim, loss, or expense (including reasonable legal costs) arising out of your use of the service, the platforms and data you connect, the actions your AI client takes through the service, or your breach of these terms. This does not apply to the extent a claim results from our own breach of these terms or our unlawful conduct.

14. Changes to these terms

We may update these terms as the product evolves. When we make material changes, we’ll update the date above and, where appropriate, notify you. Continued use after changes take effect means you accept the updated terms.

15. Governing law

These terms are governed by the laws of Victoria, Australia, and the courts of that jurisdiction have non-exclusive jurisdiction over any dispute.

16. General

These terms, together with our privacy policy and our data processing addendum, are the entire agreement between you and FloConnector about the service and replace any earlier understanding on the subject. If any provision is found unenforceable, the rest stay in effect. Our not enforcing a right isn’t a waiver of it. You may not assign these terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. Neither party is liable for delay or failure caused by events beyond its reasonable control. We’ll send notices to the email on your account.

17. Contact

FloConnector is operated by MODLL PTY LTD (ABN 79 639 342 484), based in Victoria, Australia. Questions about these terms: support@floconnector.com.